Shipping policy
Delivery/Shipping
Normally, most products purchased will be delivered in 2-14 days except special order items which can take up to 10 weeks. Occasionally, due to manufacturing delays, we have had some items that have taken longer. Talk to us prior to placing an order if timing is of essence to you. If an item is a special order, you will be contacted by our staff with estimated arrival/delivery date.
Local Delivery
If we are delivering within the Cedar Valley area, we will schedule your delivery for a one-hour window. An adult must be present in order for our delivery team to complete delivery service. Our delivery team will set up your new chair or mattress as well as any purchased frames or adjustable power bases. They will also remove your old mattress if desired (be sure to have your bedding stripped from the old mattress).
If we are delivering within the Cedar Valley area, we will schedule your delivery for a one-hour window. An adult must be present in order for our delivery team to complete delivery service. Our delivery team will set up your new chair or mattress as well as any purchased frames or adjustable power bases. They will also remove your old mattress if desired (be sure to have your bedding stripped from the old mattress).
We offer FREE delivery, set-up and haul-away within the Cedar Valley area for purchases $999 and above. For purchases less than $999, a delivery charge of $75 will apply.
Shipping, Delivery, and Set Up Options Outside of the Cedar Valley
If you live outside of our local delivery zone, we offer shipping and delivery options for most products. The fee varies according to which service you choose and the size/weight of product(s) ordered. You'll choose your option during the online check out process (call us if you have questions or wish to order via phone).
If you live outside of our local delivery zone, we offer shipping and delivery options for most products. The fee varies according to which service you choose and the size/weight of product(s) ordered. You'll choose your option during the online check out process (call us if you have questions or wish to order via phone).
- Basic Threshold Option: Similar to ground shipment, this freight service entails that the shipment will be left on the porch or first dry area of the residence or business with no signature required and no appointment.
- Curbside Option: Ensures that your package will be delivered to the curb of your residence or business. The driver will place the shipment securely in your location's curb.
- White Glove/Light Assembly Option: This is the highest level of home assembly service offered with delivery inside of your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other).