Frequently Asked Questions

What are the dimensions of a mattress?

 How can I tell when I need a new mattress?

If you've owned a mattress more than 10 years, it's time for a new mattress.
Other signs can include:

1. Morning aches and pains
2. If you and your partner "roll together" in bed
3. If the mattress edge isn't supportive anymore
4. If your mattress and box spring make noise when you move

Why does my mattress sag?
Several factors can cause mattress sagging:

  1. Improper bed frame
  2. Improper center support
  3. Damaged or bent frame
  4. Damaged/broken box spring

Using an appropriate bed frame with proper center support and taking good care of your box spring greatly reduces the chances of mattress sagging.

What do I consider when shopping for a mattress?

Assess your needs before you start shopping:

  1. Has your lifestyle changed since buying your last mattress?
  2. Has your body changed in ways that affect your need for support or your comfort preferences?
  3. How much space do you have for your bed?
  4. If you share a bed, does your partner have the same needs?

Once shopping, consider comfort, support and durability first and foremost. After that, take price into consideration.

How do you test a new mattress out?
  1. Remove your shoes and lie on the bed.
  2. Lie down in several different positions, especially the one you sleep in.
  3. Pay close attention to lower back support and posture alignment, and make sure you feel plenty of comfort at the shoulders and hips.
  4. If you share a bed, shop with your partner so the selection of your new bed is made together.

Does my sleep position matter when selecting a new mattress?
Yes, sleep positions matters in terms of which pressure points are affected during sleep, as well as how the spine is supported. Because each individual sleeper is different, the only way to determine which mattress and comfort level works best for your sleep position is to test out the different mattresses in the store. It helps to talk to the salesperson about which options are available so they can make recommendations based on your personal needs.

Does a mattress have to be firm to be supportive?
With today's modern mattresses, the support comes from the innerspring. The comfort layers determine the surface "feel." For example, every Serta mattress features an advanced and durable innerspring system designed to deliver proper spinal support. That means you can choose the mattress that feels best to you in order to receive the support you need.

What's the difference between innerspring and foam mattresses?
Innerspring Mattresses: The most widely purchased type of mattresses. These mattresses feature tempered steel coils in a variety of configurations. Layers of upholstery provide insulation and cushioning between your body and the spring unit.

Foam Core Mattresses: Instead of coils, these mattresses use either latex or viscoelastic memory foam cores as the support system.

Is it really important to not remove the "Do Not Remove" tag?

Contrary to popular belief, it is not illegal to remove this tag. But the information on this label will serve as a means of identification should you have a warranty claim or need to exchange it with in the 120 day trial period. So leave it on your bed.

Should you put a new mattress on an old box spring?
Never put a new mattress on an old foundation. A mattress is designed to work best with its companion foundation. Mismatched sets can affect overall comfort and support. In fact, buying a mattress without its matching foundation may even affect the terms of the warranty. Plus, it's important to the safety of you and your family to ensure that both pieces of the sleep set meet or exceed federal flammability standards, and the best way to do that is to buy the set.


What's the difference between a box spring and a platform bed frame?
A platform bed frame (like the Highrise HD and Neeva Platform Bed Frame), eliminates the need for a box spring because it provides a supportive base for your mattress. It is a cost-saving option that is much easier to move than a box spring while providing space for storage under your bed. Box springs are essentially a wooden box covered in material designed to support your mattress. A bed frame provides the same option with a different look and feel. Our platform bed frames are durable because they are built to hold up to 2500 pounds of weight. Stop in to see them for yourself. A basic bed frame (featured in the video below) is designed to be placed under a box spring.

How do you put together a basic metal bed frame?

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