Shipping and Returns
Most product ship or will be delivered in 2-14 days except "special order" items which can take up to 10 weeks, if an item is a special order you will be contacted by our staff with estimated arrival date.
120-Day Adjustment Guarantee
Please allow 4-6 weeks for your body to adjust to your new mattress before you form an opinion. In the event that you cannot adjust to your new mattress, we will exchange it for you. Due to the adjustment cycle, we will not perform exchanges before 30 or after 120 days from the time of delivery. Should you wish to exercise your exchange option please make an appointment with your original salesperson. We do not offer refunds. The following exchange restrictions will apply:
• The exchange guarantee is limited to one exchange only per set and replacement set(s) must be of SAME SIZE and equal or greater value to the set(s) on the original order. Any discounts received
at the time of purchase do not apply to the exchange. The replacement set will be sold at the current tagged sale price.
• Exchanges are not available on floor samples, clearance merchandise, custom sizes, and mattress protectors.
• No refunds or exchanges on adjustable bases.
• The original mattress must be undamaged, in clean
and sanitary condition (Stains, soiling missing/removed law tag, or Smoke smells void warranties and guarantees) with all law labels attached.
• A $99 redelivery fee applies to all exchange orders.